TD Bank (US)

What a joke of an app and a joke of a company .. I am writing this as a declaration of me taking my business to another bank such as Discover or Bank of America who are ten times better. Let’s start with the fact that the recent update has made the app terrible. I spend 2 minutes sitting staring at my phone with Face ID spinning multiple times trying to log me in to avail. Extremely frustrating and time consuming for no reason. On top of this… I have been a TD customer for years and recently it has just been very non satisfactory dealing with them. Going to their multiple banks in person isn’t much of an experience to say the least .. only thing they have to offer is Lollipops. I’ve had more terrible customer service experiences with them in person and on phone than good ones. I have a checking account and savings account with a lot of money and let’s just say there is pretty much no benefit to banking with TD. On top of that I recently signed up for two credit cards and basically nothing was explained to me. Realized they are going to turn out to be more of a detriment than a benefit. Signed up for a Discover credit card where I got a much higher limit and 0% introductory APR. I didn’t even know about such a thing because TD has crappy set up Credit Cards. Greedy bank with terrible service and terrible app quality. Just bad around the board. I am very disappointed TD Ameritrade.

Update still a great bank I had a major issue with my card a few weeks back Iam a over the road truck driver and my card and bank are vital to me while I was asleep my bank account was hacked while I was 400 miles away from home around 2am everything happened they set me up with a new card/Apple Pay for the mean time now fast forward mid day fuel time 400 dollars for some reason Apple Pay couldn’t go through time after time went from card okay to use to locked no one could figure out what was happening one lady Joan amazing she tried everything she could but couldn’t crack it and let me tell you she gave it her all she then told me since fraud was handling it she could only dig so deep (understandable) she was pregnant so is my girlfriend so she understood what I was going through and how fast I wanted to get home told me to get in touch with fraud and they will figure it 100% hour later finally through this women Danielle when I tell you gave it her all tried everything even had the best in her department stumped until she realized where I was getting fuel from the loves truck stop she tried giving back past over draft fees and she cracked it and explained what happened and why it happened honestly I was impressed and out of all the banks I’ve banked with TD BANK goes above and beyond for their customers and will do everything in their power to help this is my forever bank they both deserve raises

The app is in constant use for me, I’d be lost without it at this point. It’s always worked perfectly. I absolutely love and appreciate the ASAP call feature. There doesn’t seem to be much difference between this version and the old version, but it’s still working great. There are glitches on the app and across TD since the updates, however I know TD will get them all worked out, so patience is all we need to have and taking the time to ask for supervisors to say thank you for the reps above and beyond help if you have to call them. I do that all the time. Every call, a rep gets a thank you directly to a supervisor because they deserve more gratitude and patience over angry calls. Top notch, exceptional company, online banking and people. No I don’t work for them. I’m a customer who’s been treated like a human being for years by the most wonderful people and I’m sharing my gratitude here also. Re: Reply to JC. So happy to know the reviews are being seen and hopefully you know how much you’re appreciated. TD has been amazing with me through ‘so’ much. The app is perfect. Thank you greatly for your reply, JC. Wish I could express all the why’s for my comments about and apart from the app. Both are exceptional!! Best to you :)