Racing Post - Horse Racing

I will be totally honest, this app was the leading app within the industry and I just can’t understand why such a high profile company would allow its reputation to decline and allow its competitors to take over and in response to adverse reviews all we get is a patronising text book response, if I was responsible for your customer relations I guarantee I would reverse such adversity, it’s as if you invest in the app to collect revenue but not in customer relations, when you update your app why don’t you get a selected group of independent punters to trial it first and report back to you accordingly because I don’t feel the persons actually responsible for the app development are actually punters which is possibly why you are not advancing, i now use bet365 which is absolutely flawless and the only downside with them is it’s a minimum of 10p stake so it limits how much you stake being a responsible punter but compared with the glitches of racing post it’s now a minor, I used to really love the racing post app contents with its tips etc but you have just driven me to the point where I use your apps contents to place a bet on bet365 as they lack your contents in many aspects, should you get your act together I would be more than happy to return but that does not look like happening soon purely because you are not listening to constructive criticism.

One of the most drastic cases of selling out I’ve ever seen. Considering it’s £35 a month for the top subscription, this app actually was a massive factor in me cancelling. The website is great, fantastic source of information, lots of detail, trainers/jockeys comments etc.. but with competitors stepping up their game, racing post is going the other way and this app is as basic and disappointing as they come. You’ll get absolutely nothing extra for your ultimate subscription, and have bookmakers thrown down your throat at every opportunity. The extra information you pay for in the subscription is nowhere to be seen and it’s painful to try and follow any sort of form using this app. I find myself using attheraces and racing Uk more than I use this app as I just end up frustrated. If the company cared enough to support the punters and paying members instead of supporting bookies then there wouldn’t be much reason to have their competitors apps but as it stands this is a dreadful and poor excuse for the mobile version of what’s a very strong website, by the supposedly leading name in horse racing

Overall good app but I would to see future entries on a horses data page. As with 2 year olds it gives an indicator of what the stable thinks of the horses ability. Also it’s nice to see when horses are entered for races and to see if horses that win are quickly entered up in the coming days. These futures are or were available online but not in the app. I’d also like to see trainer and owners added to the results section aswell as an option to see when horses have changed trainer or owner. And on the greyhound section to be able to look at greyhounds form and look at individual form and races of each dog.