Walgreens

Kudos to Walgreens for building an intuitive app that keeps getting better. The competition’s app is very good in some ways, but not as good as Walgreens’. For prescriptions, I like that they have a box for special requests. Even if it’s a feature you won’t need often, it’s nice that it’s there so you don’t have to call (which would sometimes require waiting until the next day if the pharmacy is closed). And after an rx is filled, it says right at the top exactly how long it will be held, which is useful when your schedule suddenly changes. And there’s even a clear picture of the med — the specific version you’ll be getting, even if it’s a generic — so there are no surprises. On the shopping side there are thoughtful features like asking you, if you have selected a new location, whether you want that as your new default store, or just for “this task.” And — while Walgreens certainly isn’t the only merchant that has done this — I like that you can toggle it to show only stores that have the item in stock. And notifications show what store your rx or order is ready at (or being prepared at), which at least once has led me to realize I forgot to change the location when I’d intended to. The app can be buggy or get confused on occasion, but usually it’s smooth. And I do wish store pickup orders didn’t have a $10 minimum (I often have a nice deal or coupon that leaves me at $9.99…), but overall excellent app.

The staff is actually nasty completely horrible to deal with. Yes Rx have to be refilled when they are due and not early but when you fill the same Rxs month after month and always call a day or two early to attempt to make sure the medication will be in stock it would be nice if it actually was available when it was due. I call every month a few days before my Rxs are due to order them in advance because they are constantly out of stock. Instead of the pharmacist ensuring the medication will be available I’m basically abused because the pharmacist thinks I am trying to fill narcotic medication early which is not the case I’m only trying to ensure they will be available when needed. When the pharmacist does not ensure I can fill my medication when due I get sick. I have ms a very painful disease in addition I have broken 3 hips my right knee left shoulder and torn my right rotator cuff in the last 18 months. Had 3 hips replaced surgery on my right elbow and right to repair damage done in a fall. Pain is a part of my life and always will be I am also waiting on a bone graft to repair damage to my neck. I expect I will never be pain free and never run out of my medication easily because of overuse but I should not have to deal with drug withdrawal because my Rx medication is not available as needed. Most people on long term pain management are taking the medication because we require it. I am tired of being treated like a criminal because I need my medication to be ready as ordered. SHAMEFUL!!

I’ve used Walgreens photo app for a few years now. It’s convenient and fairly easy to navigate. However, most times it takes FOREVER to upload, which is an issue if your phone sleeps before its finished. The color is typically good and photos are clear, which is why I gave three stars. My biggest issue is that so much of the picture is cut off each time. I’ve been told to go to the crop option and adjust the edges, but it still doesn’t help. For example, a few of my students wanted a selfie of us. We knew those on the edges would have a tiny bit cut off, but on the original it’s a little hair not in the frame. Even after checking the crop feature to make sure the frame was as large as possible, it cut the people off on each side so much that we each had half a face! Seriously, it went from being fully in the picture (minus a little hair), to each of us having the entire side of our faces, including one eye and half a nose, completely gone. My six year old students have been very disappointed. This has been an ongoing issue with multiple photos. Walgreens employees have not been successful in helping, so something needs done farther up in the co. Lastly, why can’t an order be saved, so if it glitches everything isn’t lost? Again tonight I spent over an hour editing over a hundred photos. When I clicked next it glitched and was gone. Because of this, I changed it to two stars. This has happened WAY too many times.