App Profile: Cathay Pacific

Cathay Pacific expert.

Rating: 5/5

Cathay, Cathay, how I love you. Every time I start to book, for you and only you I look. For if I am flying to Hong Kong, Taiwan, or so on. I will search for a flight with you. From your perfect seat, to your modern fleet, everything about you is really neat. A ranking higher than the sky your planes fly. Airbus or Boeing, you keep on going, with your perfect flights, Throughout the days or nights. You will always, always, be right, on time.

XCute

Rating: 1/5

Cathay Pacifica just neglected their customer’s basic rights and lies to the customers. Communicating with them is a disaster and a total waste of your time because you can never get an answer from them. I requested a trip cancellation from Cathay Pacifica this early July. However, I didn’t receive my partial refund until I called them in August. It turns out that the refund number is not correct at all. Over the last two months, I contacted them for 6 times and each time it takes me almost an hour over the phone. Their responses were always something like we would call or email you back within 48 hours which are totally lies. They never reached back to me to explain the incorrect refund at all! You can’t trust their words. In other ways, they don’t respect customers at all!

BosBob

Rating: 1/5

The app should have software that matches the passport name to the ticketed name. The use of Nicknames like the common Bob for Robert or Bill for William results in a rejection at the airport checking in. After failing to match names and a cancelled flight, Cathy demonstrates terrible customer service by charging a fee to cancel and a higher cost for the same ticket as a same day booking. With your valued standing in the airport you forced me to pay to fly. Had your software worked this never would have happened. I have filed a complaint so let’s see if you fix it or behave like bandits like crooks robbing your own customers. If not fixed it must be widely communicated on social media to avoid flying Cathy because you will definitely not arrive in better shape !