Physicians East

I am having the hardest time just pushing the buttons. You’ll block a link, it’ll turn red indicating you clicked it, but it won’t take you anywhere. Sometimes it will, sometimes it won’t. Same with the messaging button. I can’t get it to let me send a message regarding a concern in my lab results! I had to exit the app multiple times just to finally see all my lab results. It’s not user friendly at all. And when I tried looking at the graph, it only lets me see what fits on the screen and it won’t let me scroll over so I can see the other half of it. Not trying to complain, just hoping to notify someone who works on the app of some of the glitches so maybe they can work on them. I’ll increase my rating if I notice this improves.

This app and website are completely useless and barely useable even when it doesn’t time out on you. I have been trying to access my nurse’s message for over 5 minutes and can’t get it to show up. Took 2 minutes to get my next appointment to show up. Please fix this or stop wasting the money you get from us the patient and hire someone else to fix these problems!!!!

The whole reason I wanted this app is to be able to message them a question about an upcoming appointment. Unfortunately that is not an option. This app will not let you create a message. I’ve tried calling them several times and I never get an answer and I was really hoping to finally get in contact with someone without having to drive all the way up there for one question!