Muse: Reels Video Editor

Came from and ad on Instagram. App does not offer a lot of customizable features to the templates. There are no font options available and the text brush is not functional. I subscribed for the 3 day free trial, which forces you until the year subscription not the weekly, fine. When I try to download the finished edit the page glitches and brings me back to the subscription page. It feels like they are trying to trick/force you into purchasing and forgoing the free trial to get the finished product. I have checked my subscriptions and Apple says I have the yearly subscription with the free trial but the app continues to glitch. Clearly done on purpose. I would not recommend this to anyone and AVOID DOWNLOADING. Full waste of time.

I downloaded Muse because I genuinely wanted to try it out and there was a 3-day free trial, but guess what? They charged me THE NEXT DAY, not even close to the end of the trial period. I literally had a reminder in my calendar to cancel before renewal, because I do that with every subscription trial. Didn’t matter. The charge still went through almost immediately, and they kept the money even after I reached out saying I do not want the subscription. The way this was handled is embarrassing. It feels sneaky. If you’re going to advertise a 3-day trial, then honor the actual 3 days, and allow people to cancel before charging them. I’m left with an app I don’t want, don’t use, and a payment I can’t get refunded. Total waste. I really regret downloading it.

The "memories" template, showed in my app, is random generated and showed on my page. I did not put it together and the pictures chosen from my personal picture collection. How can I do to stop this? I am not comfortable to have a template generated from my personal albums, which I chose not to share or do. Is this public? Everyone with this app can look at the " memories" template? If I cancel my subscription those pictures are going to be deleted? Thank you,