App Profile: Pulsetto Wellness

beebsss92

Rating: 5/5

So the app is quite easy to use and makes it simple to set up your device and everything else you need to do to start using your pulsetto! The only complaint I have, especially being farsighted, is that it was very difficult to read the descriptions that were popping up during my first session. What makes it more difficult is that the pulsetto was relaxing and vibrating, making my eyesight go crossed a bit or could just been the font was way too small & making feel that way too. I couldn't exactly go grab my glasses cause I'd have to stop the session completely. A pause button would also be nice in this scenario. So my opinion would be to enhance the size of the font and add a pause button during a session just in case someone needed to pause real quick to get something that way they didn't have to stop it completely. Thanks I'll maybe update as I use it more it was only my first session!

RVAbRock

Rating: 5/5

Somehow it took an extra long time, close to or just beyond the website’s stated “wait until this many days”, to get an order number. I had a subscription charge and no equipment which prompted me to do some digging. I found some “questionable” information and reached out directly to the company. They set it all straight. IMMEDIATELY. I mean like the day they got the correct purchase information from me they sent me an order number. Pretty stoked on the customer service aspect. They even followed up with the kindest email to direct my attention to the right spot. Then my package arrived. I’ve used the product once, so far. As I unpacked the box, everything seemed above board. I opened up the gel and got to pulsating. Took me a minute to find my pulse points, super slow heart beat. It all worked out and I’m ready for this journey!!

Who Bone

Rating: 1/5

Let me start out by saying that the device itself is good. I enjoy using it every night before bed and it seems to be beneficial. Unfortunately the app and customer service are so poor that I’ve decided to rate and write my first review ever for the App Store. The purchase was a gift and I quickly purchased the premium subscription to be able to use all the features. Since that time, it has been nothing but issues. Approximately two months after receiving the device my account reverted back to the non paying functions. After several email interactions with their help email address it was rectified. Unfortunately, fast forward another month and the same thing happens again; except this time their help desk cannot even find my account and is EXTREMELY slow to respond (8 days) and when they do all they do is ask for if I may have logged in under a different email account. This is beyond frustrating and not commensurate with the cost of the device or app. I’d look elsewhere for vagus nerve stimulators or at a minimum make sure you also download the Calm app because you’re going to need it to deal with customer service.