App Profile: Circle K Charge USA

Baltmahfo

Rating: 2/5

Took a drive from Atlanta to Florida and would probably avoid this station going back. Swipe to stop charging wouldn’t work. Press stop charging on the charging unit and was told to use the app. Unfortunately the swipe to stop charging wouldn’t work either. It wouldn’t even slide to stop charging, unresponsive. I would have rather used my credit card than this app like other gas stations offer. I ended up paying for a full charge when it reached the max charging setting before it would stop. I even tried stopping the charge from my vehicle’s app but it failed. I charged it after using a different charging company with no issues.

Bosevor

Rating: 1/5

I am not somebody who typically takes the time to write reviews but this app and in turn, this charger were so inept I felt the need to warn others who come across one of these chargers that it’s not worth the time or hassle. Aside from just simply not working, the experience is topped off with being required to enter a ridiculous amount of information before you can even get to a point to attempt to pay for and use the charger. When you do finally get to that point, you will then spend the next 15 minutes trying to get the charger to work before you inevitably give up and hope you have enough charge to make it to another charging station. There is always a chance that this is just anecdotal and some stations work without an issue, but based on the other reviews for this app and just how poor the app/charger interfacing is, I would say there’s a good chance their team never got the process to work and now simply use the app as a pseudo information collector.

Alacazanmo

Rating: 1/5

Why should I need an app to charge? Why not just take a credit card? Why do I have to provide all of my personal details to charge? If you’re going to require I download and use your app for the one time I have to charge at a Circle K, the least the app could do is make it easy to add payment details or let me use Apple Wallet. Did anyone do any user research for this at all? You need to study what EV Go did with Flying J - they got it right. Pay with credit card, pull through, covered 350k charges with simultaneous charging. I will be filtering out Circle K charges from my travel plans in the future.