CASETiFY Colab

I accidentally ordered the wrong case when making my first order. I ordered a iPhone 15 Pro Max instead of the iPhone 15 Pro. I few minutes I looked up how to cancel the order. I then immediately emailed them with the order number to at first have the order changed to just a iPhone 15 Pro. “Katie” got back to me ages hours later that day, saying that they could not change the order. I would have to cancel my order. I emailed her back to cancel it and I have heard nothing for 5 days. I have emailed them multiple times and still nothing. I had ordered another case before that, but I thinking go cancel it too since they don’t want to get back to me. I understand it was my fault for ordering the wrong case. I even take credit since I was my mistake, but NO ONE response to me. I think I may just cancel out right. I know I won’t recommend since it’s this hard to get someone to talk back to you.

First off, I downloaded the app mainly for the big Evangelion drop so I could get the notification for when it happened. Unfortunately I never received the notification and wasn’t even able to purchase the new items when they were supposed to be available (I was still able to through the website), and this resulted in a lot of the items I was looking to get being sold out. Secondly, every now and again when I open the app it will log me out of my account for no reason, making me log back in to view my orders, etc. Not a crazy issue but quite annoying. Thirdly, the app itself just feels very barebones, and makes it tedious to look for specific items. A search/filter bar would be a good way of mitigating this. These are my main complaints, like I said nothing really catastrophic but pretty antagonizing nonetheless.

I just love their works and how they try to do a variety of collaborations. They’re pretty sturdy which I love it since I tend to have a lot of accidents with my phone. I would love it even more if they collaborated more often with anime maybe the more popular ones; for example, my hero academia, demon slayer, jujutsu kaisen, etc.