Zumiez

I’ve tried every password I have ever had to log back into my account that i was somehow logged out of and was continuously told that my password was incorrect. I’ve selected to reset my password several times within the app and never got a single email to reset it. I thought maybe i’d try to reset it through the website directly but even then I received an error pop up. Then i thought maybe i could just create a new account with a different email but it wouldn’t allow me since my phone number is already connected to another account (the one i seemingly cannot get into). This is too much trouble just to get logged in and its disappointing to me as now I don’t want to purchase anything with zumiez knowing I can’t earn points or use any of the points that were in my account that i’ve been locked out of for no reason. Both the app/website and account system needs an update.

Zumies is a good brand in terms of the store. If I were rating the actual store I would probably give at least 4 stars, but Zumies online is not representative of that at all. I forgot my password and had a link sent to my email which I seemingly didn’t receive (granted that could’ve been my email’s fault). However I had another link sent, and when I finally got to the page to reset my password, it told me the link had expired (that link was sent less than 5 minutes beforehand). Okay, that’s a tad bit ridiculous but I’ll request another email to reset my password. Then it tells me that I’ve made the maximum amount of password reset requests, and now I’m basically being told that there’s no way to log onto my account. In all fairness, I can’t rate the actual usability of the app because I can’t even use the app. What I can say though is that shopping through Zumies is NOT worth the frustration of just trying to log into my account.

I will admit that some of the items put on the app are really cool. On the down side I never receive any notification that new items are added and by the time I see them they are gone. Zumiez Stash has done a great job of keeping people engaged through the app by having special events that help you build points quickly but if you can’t spend them what is the point. A new and some what annoying issue I am having is a constant notification showing on my app icon that I can not remove. I’ve looked through every page, checked every item but the notification alert will not go away. Any idea?