HomeGoods

Hi there! HomeGoods employee here!! I’d like to clarify some of the issues that people seem to have with the app, shed some light on what the app is actually for, and what it is not for. HomeGoods stores never know what they’re getting on their trucks. At all. We don’t know if we’re getting a truck loaded with furniture and kitchen items, or if we’re getting a bunch of wall art, pillows, bedding, etc. The store, the managers, and the employees have zero idea of what is in the trucks until they open it up and start unloading it. Because of this, there is no way to inventory the store and accurately update the app with what items/how much of the items are in stock at any given location. What you’re looking at is a feed a photos and descriptions posted by store employees (generally three items per day) of things in the store on that particular day. That’s it. HomeGoods is not like any other retailer—we do not get certain items in, we do not order items when they’re gone, there are no shelf tags because we get in new and different things literally every truck. There is no consistency. There is no way to keep track. We almost never get the same things in week to week, month to month, or year to year. It’s always different. Always. Shop at HomeGoods for the experience of finding the “perfect piece” randomly—if you want to search for a particular item, get an app from a regular department store that operates in a way that you’re used to. HomeGoods isn’t the store/app for that.

I was excited to see HomeGoods had an app as I thought, “Finally, I can buy online or at least see inventory...without having to drive in Bay Area traffic and go out of my way just to rummage through and hope to find the items and style on my ‘need to buy’ list.” 🙌 While the See What’s In Your Store is intriguing, I was sorely disappointed to find no local inventory / ability to buy - Just random pictures of people taking shots of merchandise with no ability to filter. Overall, it’s basically just a mirror image of their website (and msite) on an app. Given, I didn’t read the description closely but...sister company TJ Maxx has an app and website with capabilities users want and engage with, and ultimately purchase from.

I should have just kept moving along when I read the first 2 reviews. I also should have known better when a couple of the reviews were talking about the store rather than the app itself. I just downloaded the app, it pulls up a pop up window for you to choose your store. You click the one to follow and then it closes. I thought oh, it’s resetting. Nope! It just crashes. Every time. Crashes when I touch the app. It flashes the HG red box and then crashes. Again. I did this three times and then realized, wow, they weren’t just complaining to complain. Seriously can’t even open the app. And yes I’m on an iPad and yes it’s up to date on the latest IOS version. Waste of time... these developers needs to get their act together, this is a big company to just have this app crash. If my developers didn’t fix this, they would be kicked out the door and not hired in the interactive world. Ever! Ugh