Reliance resQ

I had bought a Whirlpool fridge from Reliance on 27th and since then there has been a problem in that fridge which has not been resolved yet and it has been more than a month now. A technician had come to that fridge once, they just said that it will need replacement for which I went to the store and talked to them, they said that you should talk to the helpline about this, when I talked to the helpline then they said that it will be replaced from the store only and not from customer support and when I went to the store and talked to them they said that there are some products which only Whirlpool people will replace and then I talked there also but they also said that it will be replaced from the store only because The product has been purchased from reliance. When I again went to the store and talked to them they said that I have sent an email regarding this and it will be done within 2 to 3 days. From 16 till now no revert or technical issue has been fixed nor has replacement been done. And after that again when I talked to the store they said that Sir's approval has come but due to some glitch there is a problem in your replacement which has not been fixed till now and it has been more than 15 days now. Even after calling the helpline repeatedly and talking to the store there was no revert or any answer nor any response from the customer support or the store. Truly a useless service of you people. You guys give such support and the fridge has been there for more than a month, anyway it is a defective fridge at home DON’T FOOL YOUR CUSTOMERS, IT IS BECAUSE OF THEM THAT YOUR STORE RUNS

Really a shame and pain for our country. This company is just to rob our country India. I have purchased RO from reliance digital and even took 5 year warranty. Purchased product is just 4 months old. They said unlimited health checkup according to WHO water below 30 TDS is distillied water and is a poison for human body but we are drinking it because of reliance service. Reliance engineer visited our house 7 days ago and broke per-filter and that shameful person is even asking me to pay for purchasing new ore-filter which he broke and then left house even without checking RO and without maintaining it. That person was not even having tools with him. Pathetic service engineer. One more bigger miracle of this company from last 7 days I am receiving call from reliance for feedback and even call from their engineer and they are asking me what happened to my RO machine but no one is visiting to do the maintanence work. When I complain abou their engineer deed that he broke my pre-filter and asked money to replace it with new one then this company is not taking any action and now after 7 days they have closed my service ticket my saying we have successfully repaired your RO machine. Now GOD only know how a person repair RO without visiting client house and without touching the machine they must be alliance and must be having non touch technology in which a person can just think of maintanence work and machine will automatically get maintained and repaired. Most pethatic service ever seen in my life.

Unfortunately, I purchased resQ installation service for 1200 along with my Samsung ac purchased from Reliance Digital seeing a next day delivery. That was the only merit and demerits followed surpassed this many times. Most of the claims regarding features of the ac turned out false on delivery. It was a normal inverter ac and no other features claimed in the site were not part of the model. But the price of the product was almost same on different online platforms and so I didn’t worry much. Coming back to the resQ services, they are imposing this on customer saying replacement of the ac won’t be available if not. The installation is subcontracted I think, and two guys reached for installation. They were definitely not trained for this particular company ac. After 3 to 4 hours of rigorous attempt, some how it made install in my apartment even though the builder provided all wires and pipes ready made in the room. The only work expected from resQ team was fitting stand for the outdoor unit in my balcony and fixing indoor unit on the space provided. The unprofessional idiots were standing over my outdoor unit for drilling on the wall. The alignment of the outdoor unit lost for ever and now it is vibrating and noisy. After all these exercise, they demand 500 as installation charge. Sometimes a wrong decision in your life leave a life long regret. So I strongly advice you to directly contact the company for installation even if it cost little more than resQ. I am an engineer by profession with doctoral degree in electrical engineering and still wondering why I took this wrong decision. Be careful