Home Centre India

I placed a order of some bowls and figurines, the bowl which i received was broken . I lodged a complaint and waited for 48 hours but no response from them nor they bother to contact you. Second thing figurine was stuck for pickup at starting point and delivery date crossed still customer team dont bother to track that and its stuck and though after multiple complaint no one checks that and get back. Horrible service from online portal i must say. Think 100 times before placing order from their application else you can get stuck in loop where you will not get any help

I was harassed and ridiculed by sales staff at Homecentre, Newtown, Kolkata. I went there on to return a table lamp that was purchased by me on 3 days back. The stitching of the table lamp was defective which I had noticed only when I bought the product home. Therefore, I requested the sales staff to kindly take the product back and give me another one. The sales staff instead accused me of damaging it myself and then questioned me as to why I was late in returning the product. This was absolutely ridiculous since the product was being sought to be returned within 3 days of purchase. Further, when I told him that the stitching of the lamp was not right, he told me that I had done it myself and thereafter called me a liar. I was utterly shocked by his vile behaviour and his blatant disrespect towards me. This level of contempt was so humiliating that I left the table lamp in the store itself without asking for any refund or replacement. The store manager himself was again discourteous and questioned why I had not checked the product when I was buying in an arrogant and unpleasant manner. His utter disdain towards the vile behaviour of the sales staff is again very shocking. This level of customer service is completely unacceptable. I will never visit any landmark group store .

Hi all, I have ordered through home centre app. I ordered four items and out of that two was class items. Also I got the product delivered very late only. Inspite of that, I opened the parcel and I was shocked to see the condition of the glass items. Both where broken very badly. Immediately I called to customer care service for the refund. In the first call they spoke politely and told that my money will be refunded. I waited for a week and called them back and asked about the return request and at that time they said they wil send a person for pickup and later they will review the product and then will refund my money. I shouted at them and they finally promised me for the refund within a week. After two days a guy came and asked for the parcel and as soon as he saw the parcel he told me that I came by bike and can’t pick any glass items so he told another person will come and collect. Later one week passed and till now no one came to collect and I didn’t receive the refund also. Past two days I called them more than five times and they are saying the same story that they wil send a person for pickup. Very irritating guys.. Please don’t order any glass item from this website. Waste of money.. worst customer service.. I’m really frustrated calling them again and again.. fraud people.. cheating like this. Beware of Home centre..