NUHS App

Even though it may bring great convenience to the younger generations (probably up till 40years' old), did you think about the senior citizens? Those who are not tech savvy at all will not be able to book an appointment at all. Not all old people has data, or are tech savvy. Government may create workshops for them but what makes you think that they will all remember? Even though I am part of the gen Z, I struggled to use this app trying to book an appointment for my grandmother because of all the obnoxious signing in using the singpass and having to get a Q number while I am not home. It is so difficult just to even get a doctor's consult for my grandmother who is in pain. You may ask me to just go to my nearby family clinic since this is such a burden, but not all old people will willingly agree just because it brings convenience to us. It brings more stress and worry to the older ones, or atleast in my experience. At least have a simpler booking system, allow them to call the clinic or just stick to a normal online booking system without having to book for a Q number in advance, without the Q number my grandmother will need to wait, without this booking my grandmother need to wait. Like how long you want my grandmother to wait while she is in pain. Calling the clinic will just tell us "no slots", I don't know about other people's experience, but this was mine. I hope the government thinks about the older generation when trying to being convenience to their citizens. Not everyone loves technology so much.

Probably one of the better health apps which I have used over the past few years. The app layout is clean and not too cluttering. There’s enough white space in the app so it doesn’t feel too overcrowded. The app contents are easy to understand and navigate without needing to toggle through many screens. It is just a few clicks away, and easy to reschedule or cancel any upcoming appointments. It’s also nice how I can track the bills which I have paid over the kiosks and app over the past few months and I can download invoices easily. No more needing to shred hard copy bills being sent to my place. Mobile registration is a good feature to have and I can get my queue number really quickly although that does not influence waiting time. I would recommend anyone in the west or frequent nuhs to use this app instead health hub since there is a more personalised feeling using this app. Keep up the good work NUHS! Dx

Update 17 March 2023 Wrote in to them since last month, nothing was done to rectify the issue, kept asking me to be patient and wait for their IT team to get back to them, HELLO! It has been a month and I still cannot log into the app! It works at times but noticed my access will be blocked after I visited the hospital for my appointments! I merely use the app to check my queue status while waiting, is this against the rules and regulations?! If not, then why was my access blocked time and again after visiting the hospital?! Forced us to use the app for everything yet the backend support was horrendous! I’ve just wrote an follow up email with all the details and screenshot, please get back to me ASAP! ASAP!!!! I cannot log into the app since last Friday! Kept prompting me that my access has been blocked and asked me to contact SingPass Helpdesk if issue persisted! I called SingPass and was told that there is nothing wrong with my account! I can login to the healthhub app using my SingPass which means there is confirmed no issue at all. I’ve deleted the app, restarted my phone and reinstalled the app but the issue still persists! Why was I blocked? I go for my medical appointments often but now I cannot access my data and register via the app! This is very frustrating! Please check and verify the issue asap! Thank you!