Air Serbia

App wrongly interprets scanned data and may autofill wrong info. Fill out all data manually. Every time you try to add passengers for easy access later the app keeps resetting some info - US phone number becomes Canadian, it merged two passenger info into one, after some work to clean everything up - now the app keeps showing my birth date on 13th of the month but when I go to correct it - it is how it should be - 14th of the month. Selecting the dates is extremely sensitive and feels sometimes like a joke - moving the sliders up and down will inevitably move things way too much and it is infuriating. The website is even worse - I cannot edit my info because I must set if I am Mr, Mrs, or whatever - that option is blocked for editing… like everything in Serbia - it has a pretty facade but is unfinished and barely functional. I will have to check in at the airport. Serbian translation was obviously done through Google translate - some things make no sense and the wording is not something you will never hear people say.

I’ve used AirSerbia over 10 times traveling to Belgrade from JFK. I have not had a bad experience. The service has always been great! Their direct flight from JFK to Belgrade from New York City is typically at 7:30 pm, which makes it perfect to sleep throughout the flight.

Airserbia app is quite nice, I like it, I was able to purchase tickets easily and search for some flights. However, there is definitely a big improvement missing: It is impossible to cancel the flight in the app or in the website! For such a simple operation I had to call them and wait for the answer for 24 minutes. This seems to be very unnecessary. Airserbia, please improve it, help to safe time for your clients and for your employees in the call-centers. Just allow ticket refund right in the app or in the web ( of course for the tickets with a refund option)