مياه نوڤا - Nova Water

The product quality and delivery service are generally good, but the digital experience is very disappointing. I deleted the address completely and re-entered it multiple times, including correctly selecting the delivery location on the map with a valid Saudi National Address and confirmed latitude and longitude. Despite this, the app continues to block checkout with an address validation error. This clearly points to a backend or synchronization issue rather than a user mistake. What makes this worse is the way issues are reported and escalated. The process is very primitive, with no clear guidance, no effective resolution path, and no sense of ownership from a customer experience perspective. The UX/UI around address handling and checkout needs serious enhancement. For a leading company in the industry, such issues should not be tolerated. Customer experience at this level of friction is unacceptable, and the digital platform requires urgent improvement.

Easy to navigate between different products, simple steps with several payment options

Comparing to any other water supplier in the kingdom, Nova been always the best Using the delivery and the app just took it to another level Very reliable, punctual and professional service