App Profile: Helcim: Point of Sale

WEC LLC

Rating: 2/5

I often use my phone or iPad to do invoices. Last year it was manageable. Now every time I need to do anything I need a desktop computer otherwise I’m dead in the water. This is worst app I’ve ever used for anything. I can’t even leave invoices with my customers before I leave their houses anymore. I have to wait tell I get back to my computer to do it. Also whenever I upload photos to invoices from the camera app the Helcim app crashes. Other than that the service has been “okay” for my needs.

GR8 Wholesale

Rating: 1/5

“My experience with Helcim has been extremely disappointing. Despite their claims to help grow businesses, my interaction with them has only served to cripple my operations. Their customer service is abysmal, as evidenced by a three-hour wait time for a response to a pressing issue. Even after requesting a return phone call, I received no such courtesy. To make matters worse, Helcim failed to process a significant $24,000 transaction and did not inform me directly. Instead, I received an email notification, which is wholly inadequate for someone processing substantial transactions. As a high-volume merchant, I expect more proactive and efficient communication, especially considering I had explicitly informed them of the nature and volume of my business from the outset. Their mishandling of the transaction has now necessitated an additional five-day delay in reversing the payment to the customer's account, causing significant inconvenience and potential damage to my business relationships. It's fortunate that the customer in question is known to me; otherwise, the repercussions could have been far more severe In conclusion, my experience with Helcim has been nothing short of detrimental to my business. Their incompetence and lack of consideration for high-value transactions are inexcusable. I strongly advise others to exercise caution when considering Helcim's services, as their ineptitude could have serious repercussions for your business

dabuddha333

Rating: 1/5

I read an article talking about a few different Payment Processors as I had previously used Square/Stripe which I felt the fees were high on. There were a few other options but this was supposedly the best as it had low processing fees (1% or lower) as well as professional tools for invoicing. They lied about their take home % on the front page and deep in the info website you can see it’s actually 2.9% similar to Square/Stripe. They take forever to get a hold of (except their sales team, SHOCKER!) and once you FINALLY get a hold of someone, you’ll be hung up on and pushed off on other employees. Lastly, they have major issues w/ crashes on the dashboard, as well as their call center. I DIDN’T TRUST THE REVIEWS, you should.