Verizon Care Smart

Generally, this is a good product, but occasionally has some glitches which are difficult to resolve. For example, currently when I open the dashboard and press on the locator tab on the screen, which should spin for a few seconds, and then tell you the time and location, it just keeps spinning. Not sure if this is an app issue or what, I’m not sure how to get assistance with this. This has been going on for about a week and not sure how to fix this.

Can’t access anything through app!!!! This has been a month now that it hasn’t worked! The watch works, but it’s pointless to have because the app will no longer let you log into your account, therefore, I can’t use the device as designed. I’m paying for an item that doesn’t work. I called Verizon. They told me there’s nothing they can do until it’s fixed!!! So, I’m paying for a device that doesn’t work?! The point was to have this so that I can monitor my child and to give me peace of mind. It has been far from that…It has created more stress, as I can’t get the app to work even after multiple attempts of deleting and reinstalling, and not to mention the lengthy phone conversations with Verizon, just to say that they can’t help at this time. It’s a shame, because I did like the watch and app the one time I got to use it. Ridiculous.

Have had this app installed on my phone since December and had it synced with the to Care Smart watches purchased for my children. Up until two weeks ago everything was working perfectly! Then approximately 2 weeks ago, it no longer allowed me to log on using my Apple ID. I press the button/key to login on the sign in page, but nothing happens other than the letters go from white to gray while I have my finger on the key. it does not acknowledge my facial ID. Tried to log on using regular sign in as well as Google, but because my email address and phone number are already associated with an account, it will only gives me the option of signing on with Apple ID. Spoke with Verizon for nearly an hour today and then called Apple as well and still no luck. Have also uninstalled and reinstalled the app multiple times including this morning… Have also tried to shut down phone and restart several times as well.