My SafeLink

When your on a low bar plan don’t expect much, the app only tells your current data remaining once a day which is ridiculous. you should be able to refresh or reopen the app and get the current update data remaining. been standard with cellular companies since smart phones were a thing. no excuse why this app can’t do that. lastly, there should be a security section where you can set up a account pin rather then having to call like most cellular companies let you in there apps. please fix these issues.,

About one year ago, I kept getting notices in the mail, telling me that Sprint took over safe link and that if I didn’t respond within 30 days, my service for safe link would be shut off. They sent me a free Sim card and it worked for about a year and a half with no payments and out of nowhere a month ago. My phone just won’t let me talk text or anything unless it’s iPhone to iPhone. I have had safe link since 2011 and have never had to reapply since nothing changed in my financial status, so I don’t know what that was all about. did I get scammed? Even though sprint gave me a free Sim card and again I had free service through them for about a year or so and then with no notification. I had absolutely no phone service to use. other than that, I have had no problems whatsoever with safe link in all the years I’ve had it

Somehow, I ended up finding the FAQ section (no small feat, and they don’t even have that on their website!). I was trying to figure out why I haven’t been getting my minutes and my end date keeps changing. The last time I spoke w customer Svc, they said I am supposed to get my minutes on the first of the month. But my end date is the 11th? Doesn’t make sense and the end date changes before I ever get there. So I downloaded this app to try and figure it out. FAQ: What do I do if I didn’t receive my minutes? “Click HERE for instructions.” Nothing happens when I click “HERE”. Same thing happens for all the different links; None of them work! If we have this app, it should show us not only our service end date, it should explain what that means; tell us what day of the month to expect our minutes so we don’t need to guess; and tell us how many minutes we will receive each month, how much data, how much extra we may have purchased, and how much, if any is eligible to roll over and how much is not. Please stop keeping us in the dark. The customer service reps have no idea, bc every time I call, I get a different answer! Not to mention, I can’t understand them and they can’t understand me. You are being paid for the service we are supposed to be getting, so please give us some GOOD service!