App Profile: Level Home

Hahner2010

Rating: 2/5

Not entirely sure what’s going on with your app lately but recently it can never connect. You have to be DIRECTLY IN FRONT OF THE LOCK before it “might” actually work properly. Super disappointed since we’ve since bought multiple family members this lock for their houses . . . raving the entire time about how great the lock & app are only to now be disappointed in how it works, “if & when” it actually works. If I need to stand directly in front of my lock to unlock it (whilst my dog waits as patiently as he possibly can to go outside to do his business) then the app tells me over & over how an error occurred & it was unable to unlock or lock the door, I may as well have just used the key. Please fix this & you’d have the entire star system (5 stars) for this product & app. Fingers crossed this gets resolved sooner then later.

Rupert Agustus

Rating: 5/5

Best feature - auto unlock - when I pull into the driveway, I know I know my door is automatically unlocked and I can walk in unencumbered without needing to pull out keys. Coolest feature - when I walk up to the door with a group of friends and I use my watch to unlock the door! Most reassuring feature when I’m sitting in bed at night just about to doze off and I asked Siri if all my doors are locked and she confirms that all my doors are locked! I have 3 locks installed 1 bolt and 2 Lock +. They all work perfectly. I’m assuming the issues that people complain about have everything to do with installation. Doors have to be true and your lock has to be within range. Simple. If my door jams it’s because it’s not closed properly and if you want Apple Home Keys to work you have to have good range. Get a hub close and all the features work flawlessly. And if the Internet is out, the product works perfectly with Bluetooth and the keypad. I used HelloTech to install 1 of my locks because the door wasn’t in great shape. HelloTech got the door trued up and adjusted the hinges and plate so the bolt closes without any issues. They made it so easy and they spent time making sure all the features I wanted to set up worked! Worth having professionally installed! Best smart lock and built like a Swiss watch!

P.AS F.

Rating: 1/5

I’ve had issues from day one using the Apple HomeKit app. I spent no fewer than 40 hours of logged time on the phone, plus numerous emails with their support team. The outcome of this is that if you’re planning to use it with Apple HomeKit. You better have an Apple home hub within inches of the lock. Not the 20 feet as advertised. And yes I do have the Matter firmware update. Otherwise, you will have a very long frustrating time keeping this from the infamous “no response” in your Apple HomeKit. If this changes. I will update this feedback statement. But I will take the exact amount of time that it took this company from fixing their product in ways that they promised that it worked. Meaning it will be forever before I update this. When will these technology style companies realize that they need to make their product work before they add any additional features or updates. I wonder if they realize that it is contract law 101. If somebody purchases your product. Then that company needs to honor their side of the deal, which means your product needs to work as you advertise it. Or put a disclaimer that your customer may experience tons of issues. And they may have to spend hours and hours on the phone with somebody who barely can speak or understand English