CoPilot

I used this app for 3 weeks until I was ready to buy a vehicle. In the end, I had saved 3 cars as favorites. One dealership didn’t even realize they had the car until they went into the back and looked for it. Another dealer forgot he had the car for sale because it was a dealer transfer and he hadn’t received it quite yet, even though it was his vehicle for sure. It was nice to see availability on CoPilot, then call the dealership to confirm, which was always accurate (after they checked). The price was always accurate as well. I appreciate the quick email that CoPilot sends you if your saved vehicle sells. I’m glad there is not a delay in that respect or accuracy would be limited. I knocked 5 stars down to 4 because I don’t like that CoPilot says you have a certain number, say for example, 11 exact matches, but when I look at them, they are not all the interior color I said I wanted- so I don’t consider that an “exact match”. I still had to filter through the vehicles displayed to save the ones that were an exact match.

We used this app extensively 18 months ago to buy a car. A great help! But the UI is way too cluttered now with a very un-intuitive navigational set up. Routinely, I tap on something and it spirits me away from the car profile I was looking at—and there is now way to go back. Or it initiates a search (with the barest, least relevant criteria), and then asks me to SAVE the search—with no way to hit cancel or go back or edit your search criteria. And it’s terrible if it sends you to the AI interface. You never get out of the chat UI. Then if after all of these dead ends, you have to force quit the app…and you now have to login in all over again!!! STOP THE MADNESS!!! The developers of this UI need to go back to ground zero and make the UX way simpler and more intuitive. It should not be that difficult to change the terms of my search. To go back or cancel. Stop wresting so much control away from the user to dead end options. Also, the screen with past/saved searches should not have a dozen different links. It is SOOO confusing! You should NEVER take a user away from a page without an immediate and intuitive way to get back to the previous page. This is like UI/UX 101z I’m still using this on our current car purchase but hating the experience, through and through. If there was another better competitor’s app, I would use it.

Not only does this app make it super easy to see what's available in my area for used cars, but it also cuts out several days of traveling around, going from dealership to dealership viewing them. I go through A LOT of cars in my line of work, transporting goods back and forth between jurisdictions, and I needed a quicker way to locate cars that were available in my area and within my price range. My time is very valuable and I shouldn't have to spend going back and forth just to see how much stock I can fit into any given car. I've seen a clear uptick in my business's revenue these past few weeks as we generate more deliveries in casual non-suspicious cars thanks to this app. We've also been able to employ more people to make our deliveries which is great for our community, as is the cash the dealerships are making when I buy a few vehicles at a time with ease thanks to CoPilot. All that money goes back into the community so this truly is a blessing getting this app added to our resources.