Co-op Membership: Shop & Save

Downloaded this app last night as we use the co-op fairly regularly and often get asked if we are a member. Tried to use the card today only to be told that it won’t work as it’s a “central” card not a “mid counties”. Pardon?? So I’m in the wrong location geographically yet there is nothing to tell me I need a specific card when I download the app. I’m angry now that I’ve actually paid a pound to use this and can’t actually use it!! Imagine if Tesco clubcard only worked in certain locations?! Utterly pointless app, I don’t recommend - check out where you can use it first if you really must download it!! Update: received membership card in the post, letter tells you “member benefits are not available in independent societies, Midcounties, Central England, Southern or Chelmsford Star Co-operatives, some Co-op live concessions stores, Co-op franchise stores or in non-Co-op branded stores (such as Nisa)” I don’t know whether to laugh hysterically or cry at the ridiculousness?! How in the world are we to know where we can use this and you charge people for the privilege?! The letter also tells you where to find a full list of stores - then lists stores where your card is not accepted!!!! So thank you Maddie for your reply to my original post but you make it no clearer and direct me to the same website as the letter which lists stores my card will not be accepted. I stand firm that this reward card is utterly pointless and I wonder how many people like me have paid a pound in good faith for something they can’t use.

Had the co-op membership card for a long time. Got the app when it came out. Don’t need to use phone for app in-store as the “rewards” are stored on my co-op membership card so I hand that over to be scanned and the offers come off bill. Recommend getting membership card. However noticed now that some weeks the offers are for what I purchased the previous week so don’t need them again for a while or none of the offers apply at all. Also why give so many offers and only chose two (actually the ad, I feel, makes it look like you can chose from all the offers! But still it’s an ok app and, to be honest, one of the best and the fact I can use it with my physical co-op membership card is even better.

My wife’s installation of this app is just great, as is mine — when it works. Unfortunately, every day or so I get an email that says the system has detected some unusual behaviour, so I’m blocked out, and the only way back is to reset my password. Four times in a week is ridiculous! Best to avoid if you get problems, at least until they get a fix. Update at 1 Dec: A couple of weeks ago I received a phone call about this. [Before posting the original review I had what the developer suggested just yesterday, and sent an email, which the developer was not aware of!] During the call we established that the probable cause of my problem was that I was trying to use both my phone app and the PC version at different times, depending on which was the more convenient. This is what I do with banking, for example. But the Co-op app doesn’t support this properly. And the developers evidently don’t talk to their customer service department. Only plus is that the app works on my latest phone, and saves me money!