Tekion

As the CTO of a multi franchise automotive dealership group, I have spent years working with dealership management systems, CRM, digital retailing platforms, inventory tools, and service operation software. Tekion has one of the most modern and ambitious platforms in the automotive industry, but stands out most is the unified ecosystem. Having sales service parts, accounting, CRM and digital retailing integrated into a single cloud base platform creates opportunities for efficiency that traditional legacy system simply cannot match. The user interface is modern, Mobile, friendly, and significantly more intuitive for new employees compared to any other older dealership system. Tekion’s innovation pace is impressive. The platform continuously evolves with new features, workflow, enhancements, and integration that help helped dealerships improve. Customer experience in operational visibility. The ability to access data in real time across departments provide provides leadership teams with better insights for decision-making. Like any rapidly growing technology platform, there are opportunities for improvement. Stability and consistency or critical and dealership operations, and occasional system outages or feature changes can have a significant impact on day-to-day business. Communication around updates, issue, resolution timelines, and support responsiveness our areas where continued improvement would provide tremendous value to Dealer partners. Overall, Tekion represents the future dealership technology. Well no platform is perfect. It’s vision, innovation, and commitment to modernizing automotive retail. Make it one of the most promising solutions available today. We look forward to seeing continued enhancements that further improve liability, performance, and Dealer support.

I like certain things in terms of how deal progress is followed and so forth but it’s not fully integrated or 100 yet. New IP address restrictions don’t allow me to log into the site by my phone, the app doesn’t let you do everything you can as if you were on a desktop, and the site doesn’t have the proper work flow for duos and doesn’t merge things all the time. Sale agents have issues checking in, and my as a BDC agent I can’t even set an appointment from my phone. Super frustrating & small stuff that can be fixed.

If I could give zero stars I would. This whole system is extremely frustrating as it does not work correctly about 70% of the time. The app is continuously saying “failure to retrieve customer data” When it says that you cannot get on the profile to do anything. The system deletes out saved information once it gets pushed to F&I. Constantly rescanning cards, driver’s licenses, reentering insurance details. We have been dealing with this for over a month. All of our fees don’t save properly so customers in F&I take twice as long. If you can help it, do not get this system. It is not better than what you are currently using. This is ridiculous, all of customer service “trainers” had a hard time helping us with the questions we had. Seth was pretty much the only helpful one that had most of the answers. They were here for four days with us salesmen and it was not nearly enough time. I cannot begin to say how much I hate this system, it is extremely frustrating that we are stuck with system. From beginning to end of the sales process every department has issues with it. From sale, desk, finance, to title clerk. DO NOT SWITCH TO TEKION.