App Profile: MyKaarma

themechanicdad

Rating: 2/5

I’m forced to use this app by my company. It is a great tool to send customers videos of their vehicles inspection and have their confidence in our transparency. However the functionality of the interface is terrible. The “redo” button is so close to the “resume” button I often loose my entire video after a lot of explaining about my diagnosis and have to start all over! Also you cannot turn the flashlight on or off unless you are recording so I’m forced to leave the light on the majority of the time, taking dozens of videos a day killing my battery quickly. A few simple updates would be great.

cleggish

Rating: 1/5

This app could be a great tool but, it lacks many basic features found in competitor’s software that have already been refined over the years and work flawlessly. The app commonly crashes, freezes, and closes the multipoint inspection without any explainable reason. When submitting feedback or seeking technical support the mykaarma staff seems to place the responsibility of fixing issues and recording the app errors on the user instead of working towards a resolution. Technicians need to be able to see last inspections and be able to carry over prior estimates to new inspection to maintain consistency in pricing but. we can’t do this. The program also does not let us know what fields are left blank when trying sent the mpi to parts for estimates, it just says “fields missing”. It should be common sense or a software developer to make the notification inform the user of what fields were left blank. Mykaarma also degrades the video and audio resolution of uploaded content to the point where it is no longer usable and proper documentation for warranty purposes or communication of behavior observed on the vehicle for later viewing. Step up your game MyKaarma!!! You are leaving us all wishing our dealer chose to use a different company’s software that we already know works better than yours.

Poiuyytrew

Rating: 3/5

Basic package (texting, mobile payment, walk around video and tech video) works very well. Great customer feedback. Constant app updates are disappointing. Regarding online scheduler. Cheaper than other vendors but limited customization ability is a negative. Regarding Service Cart, it was released too early. Many improvements needed. Estimate with video delivered to the customer is excellent. Unfortunately, inefficient to use for employees. Too many clicks to view estimates, every action causes multiple notification pop ups, individual line totals missing from estimates, lacks basic customization to accommodate your stores work flow and more. Hopefully they will address. The tool has potential. 3 stars due to basic package.