App Profile: Senpex Courier

Zaggaswagga

Rating: 2/5

This would be a good app if the owners would only pay drivers for their work immediately after completion of them. Instead they hold your money and when they decide to pay you is when they pay you. I’ve done work a week ago and money is still being owed to me. The intention is good but their practice of holding pay I’m totally against. Now, they’ll respond and say they have days they send out payments, well guess what, those days have passed so what’s your excuse now? No need to reply, you operate and pay when you get paid, you don’t have finance to do it yourself! That’s a sign of a weak company and spells dangers for others!!

Formula3x

Rating: 1/5

Literally the worst delivery gig I’ve ever used and I’ve worked with quite a few. At first I saw maybe 1 order come in every few months then absolutely nothing was coming in for several months. There is literally zero instructions on how they want you to conduct yourself on catering orders. I thought I was supposed to just pick up and drop off the orders until one client got upset with me because I didn’t set up the food for them after walking up 3 flights of stairs with heavy boxes. I was so annoyed with the company for the lack of communication lack of work so I asked them to delete my account several times and was ignored. The one time I spoke to a live representative he refused to cancel my account and told me to be patient and wait for orders. Few months go by still not a single order sent my way. And yes I was “online” ready to accept. Went on their website to delete my account myself and none of the instructions worked. I email again and got ignored again. Now over a year later i haven’t received any orders yet I’m still activated and online so I finally got it deleted and had to do it manually on their site and it finally worked this time. What a mess.

ms. vmj

Rating: 1/5

Driver support is the worst. I received a call as I was pulling up to pick up a delivery 10 minutes before pick up time asking if I was going to pick up. I don’t mind receiving the call but the problem is the dispatcher was so NASTY. I will never answer their call while I’m delivering. Another issue is that the dispatcher sends messages while I’m almost at the pick up every trip. When driving, sometimes it’s hard to know that a message is coming through the app. When I stopped at a light on my way to pick up another order I saw a new message had come through asking if I was going to pick up the delivery and then the dispatcher cancelled the order. I was 2 minutes away. I texted “driving” then they added the order back. You would think that the company would read these reviews and address the concerns with their dispatchers to make for a better experience for drivers which ultimately make for a better experience for the customer.