App Profile: Bay Club Connect

Vintage Spectrum Member

Rating: 1/5

I never write reviews of anything but I must for this one. Latest update: unusable and UI weirdly bloated- cumbersome to navigate. Simply trying to sign up for a class, continues not to work and I receive only error messages. I think the developers have forgotten that for the majority of people, this location is a still primarily a gym. I was mildly eager for this update as I was hoping that by signing up for a class it would create a calendar event, but it appears not to have added that feature. Equinox app has had that capability for years. Please streamline this and/or fix the bugs. It would be especially helpful if app had capability to focus only on fitness and not all the lifestyle/family fluff for those of us uninterested. Thank you.

Qinghuanche

Rating: 1/5

I have got 5 issues with this app within 3 months: 1. The front desk help to send a message to clarify dues, then I got an email asking me to fill out a form to unsubscribe the membership. 2. I got internal error when I tried to set my credit card on file to enable recurring payment. 3. I got error when I tried to add either bank account or debit card. After I sent a message, the email said they need help from backend. 4. I was charged late fees because they didn’t charge my credit card, which worked for 10 months fine before switching to this app, also worked fine after they said there was an issue. 5. After I told them about the late fees, they charged the late fee again, which might because they misunderstood my question (see the 1st question in this list) and they failed auto payment earlier. Basically on my side, I didn’t do anything wrong, and on their side they keep make mistakes and charged me because of their mistakes.

Rob200003

Rating: 5/5

This app keeps everything you need for my membership all in one place. It’s easy to navigate and so much quicker and more advanced than other gym apps belonging to gyms I’ve personally been a member to (like lifetime and LA Fitness). Reserving is easy, checkin is quick no waiting to scan in like slower apps I’ve had to deal with. Most importantly, they are always using it to comunicate the cool events and free stuff that they are always doing for their members.