Norton Baby

When I first downloaded the app, it worked fine. It allowed me to input all the information. However, ever since Norton had their system hacked in May, I haven’t been able to log into the app. It opens but I just get the spinning circle at the log in screen and tells me an error occurred and there’s a problem with the internet connection.

It keeps taking me back to the beginning to add my due date and fill out who my doctors are. Once I submit it, it goes to the main page for 1 second, and then immediately goes back to making me add my due date and doctors again. I can’t access anything in the app because of this.

This app is a decent concept with poor execution right now. There’s no way to update the app from “Planning” to “Expecting” even if you add a positive pregnancy test to the calendar, but you CAN change it from “Expecting” to “Planning”. And there’s NO customer service number to call for assistance with the app. This is a shame since I was actually pretty excited to use this tracker alongside the MyChart app, which is also having server issues right now. I’m disappointed all around. Normally I don’t write negative reviews as long as I can speak to a customer service rep and get assistance with an issue, but this is just frustrating.