Rafeeq: Food Delivery in Qatar

I give this 2 stars since the app is easy to use and you can deliver anything. but everything takes very long and you have little contact with delivery driver. another problem is a lot of bugs. one of the bugs is when you click a section of a store you crash. its so annoying it makes the app crash so much you cant even do anything. i do not reccomend this app even if they fixed this. use snoonu or talabat

I’ve never been more disappointed in a food delivery service. Every single time we decide to give it another try, we always end up more disappointed than ever. It takes an extremely long time for the order to reach us, the food always arrives cold, the customer service is even worse (either cannot be reached or cannot care less to resolve the issue), the drivers are too lazy to even read the address directions and end up asking us to meet them downstairs or somewhere else. I highly recommend using ANY other app. Even the restaurants Rafeeq works with have informed us several times that the food is ready but waiting for a Rafeeq driver to pick it up (on average 40 minutes after the food is prepared). I’m definitely removing this app and will never use it again

It’s been 50 minutes since I ordered my food and it’s supposedly still in preparation. I’ve called Rafeeq support so many times it now tells me “maximum amount of calls has been reached”. Everytime I try to call them it tells me that the number is busy or the queue is full. And when the queue is full they don’t even put you on hold they just hang up. I’m so done with Rafeeq. Oh, and prior to all of this, the app was lagging so much and saying that there was a problem with my order, so I tried ordering multiple times but got the same notification that it didn’t go through. Well then I found out that it actually went through and I had 5 orders of the same thing, had to call Rafeeq 10 times to get an actual person to help me. Never order from here.