StoriesEdit - Stories Layouts

I paid 3 time for this app. And I am absolutely unable to access any of the pro features that I paid for. I deleted the app, reinstalled it, several time. I reached out to customer support several time. And no one, no one at Planoly was contacting me back. I was so desperate that I contacted their social media. Finally, somebody got back to me and said "oh sorry you have bought this app on the Apple store so you have to contact Apple for this issue. We cannot do anything on our end. " And then guess what if I try to contact Apple about it, they say "here is the contact for the app support at Planoly." So it's basically nobody's fault. I paid, I cannot access anything. And no one is helping me out. It's an absolute rip off.

I received a trial use of the app through my website hosting platform. The trial came with a set of templates to match my website theme. So I was really looking forward to cohesive Story templates that match my brand. The templates are great but I’m experiencing two persistent bugs. 1. half the time that I export my designs to my device or Instagram, a text box or the entire image is missing. 2. Only 15 seconds of video will export. Whereas IG stories AND competitor apps will automatically cut the entire video into 15 seconds segments (for free). For this reason I’m going to move back to using Unfold app.

I like some of the layouts but my favorite collection from Ashley Robertson (sp?) has been removed. When I contacted customer service about this the guy said, “Oh yeah, that was a limited collection but you can find some of those templates still by browsing through the categories tab.” This takes a significant amount more time which makes it not worth it for me. I have three kids so I’m looking for efficiency. And I noticed some of the templates from that collection are gone. Only a few remain. It would be one thing if we could favorite some that we use more often, but that isn’t even an available feature. Also, why can’t we change the coloring on some of the templates? Some of the layouts are cute but the coloring doesn’t match my brand. Stick to StoryLuxe, friends!