Etiqa+

I submitted a claim for a flight delay via the Etiqa app and was notified that processing would take 5 working days. It's been over 40 days with no updates at all. I've reached out multiple times via in-app live chat and phone, but no one could provide any status on my case. I even lodged a formal complaint by email, still no response after a week. Ironically, my travel partners who experienced the same delay and submitted claims manually via email (due to a bug that prevented app submission) had already received their compensation, even though they submitted their claims 10 days later than I did. At this point, it seems clear that claims submitted through the app are not given proper attention. It’s truly frustrating and disappointing that what’s supposed to offer convenience ended up bringing only inconvenience. I will not recommend this app to anyone.

My sincere gratitude for the outstanding service I received during my recent claim process with Etiqa insurance. Your team was incredibly supportive and efficient, making a potentially stressful situation much easier to manage . Thanks Aiden Lee ( agent of Etiqa) for your excellent service , I was able to resolve my claim swiftly and without any hassle . This experience has reinforced my confidence in choosing Etiqa for my insurance needs . Thank you once again for your exceptional service .

Everytime the system to submit for rebate is down for maintenance, no notification is posted in the app .. causing user to believe there is problem with the app. Also, each time the app is updated, I always have problem submitting for the rebate. The latest was since yesterday morning.. while the app was updated 3 days ago, maintenance was carried out a day before yesterday. Then when the rebate submission was supposed to be up, I had issues submitting until I gave up. Gave another chance this afternoon and deleted and reinstalled the app .. only then did it work. Also, when I had the initial problem and tried to have a live chat through the app, I was connected to any agent even after waiting for more than half an hour .. I hung up.