Dott – Moving us closer

The dott app recently replaced another e-scooter service (TIER) in my city. It is a step backwards. The biggest problem with dott is their awful support. A scooter broke down on me while riding. This happens from time to time and is unavoidable if you ride often, as other people don't always treat them with much care. In such cases, getting a refund was straightforward in the TIER app. Unfortunately, dott makes this process as difficult as possible. The only support option is a chat bot within their app. You diligently answer its questions and at some point it either stops responding (yes, ghosted by a chat bot) or it promises to connect you with a real support agent, which never actually happens. This issue is compounded by problems in the main interface of the app. For example, a button with a chat icon (for support!?) overlaps with the "scan to ride" button. As a result, the chat icon can not be pressed at all. To be fair, you can also find the support chat via the menu under "Help & legal", but there it is certainly less prominent. The combination almost makes me suspect that these are deliberate design choices. Perhaps they want to discourage users from requesting refunds. It certainly worked on me. Needless to say, this whole process does not inspire confidence. I wonder what would happen if you needed to contact them after a more serious problem, like an accident or to sort out an insurance claim.

This bikes are the best in town of Paris it’s amazing when you spend just 2 dollars more and you avoided so much headache with the company called velib this company have the worse bike service in the world I have been renting with them and the past 5 rides the bikes have such bad maintenance you couldn’t imagine. So do you really want make your money worth it chose Dott

This is the second city I explore with electric scooters. In France I used it to explore as well as to trace between connect from hotel and my job site. The scooters are so efficient and so much fun. You can get back time for a fraction of the cost of other means of transportation. The best part is that this is one of the few fast vehicles you can literally take door to door. I highly recommend them. Not just this brand.