Voi – e-scooters & e-bikes

Support system is pathetic in resolving the issue. App doesn’t allow to stop if the cycle is faulty.. this was in the morning. I took the Voi Pass and I tried using it again in the evening at Cambridge. First it leads me to a bike that is not in order. Allow me to start the ride and when I realised it’s giving a horrible sound, this same thing happened twice before, I stoppped near by Voi parking lot, it won’t allow me to end the ride, , starts a new ride . Reach out to service via help- first a chat bot then a human, one worse than other in giving any useful feedback. It’s not the few pounds that’s hurting but the feeling of being take on a ride ! You are in service business and a free piece of advice is sooner or later customer dissatisfaction will catch up .

I love using Voi as it's the most convenient mode of transportation. However I wish the App had an indicator on the scooter like a beeping sound alerting before entering a "Slow" zone. Also I wish the App would let you "lock" (not "park") the bike anywhere. Sometimes when you go certain places where you can't park the bike, you need to atleast be able to "lock" it so that other can't steal the bike while it's active.

I’ve tried it out maybe 2 times so far. The second time I connected my phone to the scooter and I couldn’t end the ride, my phone didn’t even say I had started a ride to begin with, but I could still ride the scooter. I rode it for 5 and then got off and parked it. Found out later that they had taken 25€ off my account. I emailed support and they first tried to offer me credits instead of giving me my money back. Kept emailing 1 or 2 more times before I finally got the money back. Honestly, I don’t know of a lot of companies that would do that. Of course it’s the moral thing to do, but I guess most companies would give you the credits and then tell you to shut up about it. I really feel like I was kindly met and understood by customer support. But they do still have some technical things to sort out for sure.