App Profile: MyGenesis

Nekochan26

Rating: 2/5

There doesn’t seem to be any way to contact the developers outside leaving a bad review so here goes: I am extremely frustrated that I can’t use Face ID without several steps because iPhone can’t recognize that your app belongs with my Genesis stored password and your Face ID doesn’t seem to work without a login & password. And now that I finally, after a year, got my son added to my profile, I can’t send a message on either of our behalf, because when I try to click on the box to pick who the message is about, the app crashes!

Just commercials

Rating: 2/5

It’s actually easier just to do it on the web

UserWowItsADog3

Rating: 1/5

Just created an account for the first time and noticed there are medical records currently existing on my account and bill amount due. As I have never been to Genesis clinics or hospitals, I found this interesting and called billing and medical records. Good thing is that Billing said I had no payments due. Medical records sadly has yet to respond. Regardless… why am I seeing these records. Do they belong to someone that is not me? If so, I think there is a serious quality issue and potentially legal issue here, which I am not sure if it is from the app, Genesis, or some intermediate service they use for accessing said records.