Livekick - Live Virtual Yoga

This is an honest review of my personal experience with Livekick as a company, and the way it is managed; it has absolutely nothing to do with the trainers & professionals who share their knowledge and experience with the users. I signed up through my company for a monthly plan with 2 weekly sessions. Naturally, it was charged ahead of time and renewed automatically for the following month. In order to cancel the subscription, I had to email the company twice until it finally happened. At that point I had only completed 15, of the 20 sessions that I had already paid upfront but because I canceled, the system deleted everything on my dashboard and the 5 sessions were just “lost”. I emailed the company to ask for a refund of the unused portion of the classes and received a reply, of course, offering the possibility to schedule those classes. When I refused and insisted on the refund, their customer service replied and mentioned the article in the agreement related to no refunds on unused portions of the program. In my personal opinion, this practice is not only disrespectful but also dishonest to say the least, and a company who has this kind of one-sided agreement with the users, deserves no business and it will certainly never have mine again. Beware of corporations who have no respect for the client. Had I not written about the unused portion of my program, I would have been charged double for each class taken, and LiveKick would NOT have done anything about it. Just kept the money and stayed quiet. What does that say about management in your opinion?

I have been doing Livekick for months now, and I can highly recommend this company. The platform is user-friendly and the customer service is attentive. I especially enjoy the very diverse and international options I have as far as trainers. My favorite trainer, Ethan, Help me to improve my calisthenics and recently started teaching me handstands per my request! A great choice for anyone on the go, would rather stick to the privacy of their own home, or is just looking to shake up there already existing work out routine.

I certainly do not recommend this app/service to anyone! Only pro was my trainer: V. Otherwise, not user friendly and must cancel a makeup class at least 24 hours in advance otherwise you forfeit your session. So much for a sick day! What’s worse is that I asked to reschedule a class a week in advance and was not permitted to reschedule that class (even if it was already paid for) since they said that there was zero availability for the remaining week in the month of August. So I asked to reschedule in September and was told that unless I renew my membership for September, I cannot schedule a class in September. This is only part of the Terrible customer service provided as they knowingly did not allow me to reschedule my makeup class since Apparently you can only schedule a make up class during the month it was originally scheduled to take place - even if there aren’t any other available timeslots left in the month! Seriously! There are So many other options that are more flexible and considerate towards its members out there.