Genisys Card Controls

The Genisys Card Controls app is honestly frustrating and defeats the purpose of having a “card lock” feature. What is the point of turning your card off if transactions can still go through anyway? A locked card should mean the card is locked — not partially locked while charges still process in the background. The app gives users a false sense of security because you expect your money to be protected when the card is disabled. Instead, transactions are still being approved, which makes it hard to trust the app or the bank’s fraud protection system. For a banking app in 2026, customers expect: * Real-time blocking of transactions * Instant notifications * Reliable card freezing * Better transparency on why charges still process Right now, it feels unreliable and outdated compared to other banking apps. If the lock feature cannot fully stop transactions, there needs to be a much clearer explanation inside the app about what will and won’t still go through.

I think you’ve updated the app. It is so much easier to do than before. Thank you. Debbie

I have been waiting forever for this option. All my other cards have had this option for awhile and it’s nice to see instant notifications on purchases and the ability to turn off my card. I will say that separate apps makes no sense and this option should have been implemented into the existing app. The Face ID option and then having to entered a passcode is also annoying. I’d rather not have to enter a passcode because that defeats the purpose of Face ID.