Community Choice e-Banking

This credit union is the best credit union that I ever had all the employees in there are so friendly. They so helpful. They are so sweet. They always keep a smile on their face when I walk in the door I will never change this bank for no other bank I wanna say thank you community choice credit Union for being the best credit union in the world. Keep up the good work, I wish I could give y’all 1 million stars y’all deserve 1 million stars. God bless all of y’all and thank you for being the best credit union in the world.❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

This app is pretty frustrating. Ever since the last update it makes me register my device again every time I login - which is multiple times a day whileI monitor some activity lately. I have to wait for the text, select the option to register the device, then receive confirmation it has been registered - then same thing next time. Also, they don’t give you the option to open a money market or holiday club account even though they still exist. The only option is a “choice goals” account with no explanation as to what that is. If you click to view their truth in savings document, there is no info on that type of account or its rates, fees, or restrictions. It just isn’t convenient to call and wait on hold for long periods of time to talk to someone about what the “choice goals” account is or why I am not permitted to open the other types of savings accounts, and I don’t live near a location to visit in person. How about modernizing so your members can do this electronically like we can at banks?Lastly, the main reason I have this account still is because (they should warn you about this!) they will not allow me to close it. I had used their secured message/email service awhile back and requested multiple times to close this account but they told me the only way to do so is in person. So frustrating - I wish I had known that before I moved 800 miles away from their closest office! Again, please modernize and have options available for people who want to make use of your electronic services.

I very much enjoy having this app, it is easy to use and I have all kinds of information available at my fingertips for my my checking, savings and loan information for my CCCU accounts. However when it comes to the Visa information, it is not always accurate! It will show the Same transactions pending 2, 3 and sometimes 4 times. Giving the appearance that the same vendor is charging my account multiple times. When I have called Visa regarding these “multiple charges,” the fraud department informs me that what I see on my screen is inaccurate. The truth is, there was only one transaction charge to my account and that the other ones will eventually drop off. Why does the app show multiple pending transactions? It is very frustrating, annoying and even upsetting.