Cars24® – Sell & Buy Used Cars

Don’t mislead customers. Initially, you showed my car’s estimated value as around ₹4.6 lakh and informed me that the car inspection was free. After the inspection was completed, the inspection person asked me to pay ₹600 for sell car in auction and after this your car actual value showing. I paid the ₹600, expecting my car to be valued close to the amount initially shown. After receiving the payment, you added my car to the auction and then informed me that the maximum value of my car was only ₹3.4 lakh. Why was this information not clearly disclosed before I paid the ₹600 inspection fee? This is misleading and unfair to customers. If the maximum valuation was only ₹3.4 lakh, you should have clearly informed me about this before taking the inspection fee. Please explain why the valuation was initially shown as around ₹4.6 lakh and then reduced to ₹3.4 lakh after I made the payment. After this, one of your customer executives called me and asked me to pay another ₹799 to list my car on the customer platform. He assured me that my car could be sold for more than ₹4 lakh. However, I would have to spend additional money again without any guarantee of getting that price, which I am not willing to do. I have now decided to approach Maruti True Value, where I understand there are no hidden charges or processing fees. I have been informed that I may get a valuation of ₹4 lakh or more, and an exchange bonus may also be available if I purchase a new car from Maruti.

Aamin mansuri It's scam, initially after evaluation offered high price so you will be tempted and get multiple calls from. cars 24 representative to accept the price, looking at higher price and follow up for immediate deal, you reject all other offers from other dealers. After accepting the offer they will show that they have scheduled pickup for your car and their representatives will come for car pickup and documentation work at given time be ready with all documents given in list. After that nobody comes, after waiting for hour or two when you call their representative he will say waiting for advance from channel partner and once done they will update you. After that they just back out and gives the reason which shows you have not accepted the price within given time, you are at fault. Then you try to follow up to representatives which do not reply to messages or calls. You try to schedule call back from given link but no call back received afterwards It's scam now if you go to local dealer again they will now offer lower that what was offered earlier. I think they are sharing profits with local dealers with such collaboration. Since I had got calls from local dealers in between offering much lower price and when I said I already have this Xxx price that say you are already getting much higher you can blindly take the offer. Surprise is offer price by dealer is without seeing the car which clearly indicates they are planted.

The collection in the CARS24 website is never-ending; I am a repeat customer so could see they have a far better collection than last time. Most models, single owner, comprehensive insurance paid, and in the colours that I was looking for were available this time. I was spoilt for choices. The team support was good too. I booked a test drive for VW Polo GT 2017. The test drive went smooth; I pointed out a few things and the team made a note and assured me it will be fixed. Before paying the booking amount, I had asked them to update me and promptly I received a call to visit the yard. The concerns I had raised were taken care. I went ahead with the booking and pretty happy with me decision. I am always in favor of buying quality used cars instead of showroom cars. This is my second car from CARS24 and I must say they give you a showroom experience and the cars are value for money. You need to spend time, research, and choose the right one. The customer support is excellent. One thing I want to emphasize, A GOOD USED CAR IS VALUE FOR MONEY. Cars24 has brought a lot of transparency and reliability in the used car market, which was missing when you buy from the unorganized local dealers