Cars24 - Quality Used Cars

This has been, without question, one of the most frustrating customer experiences I have ever had. I purchased a vehicle, signed all documents, completed the finance process, and even had the loan funds released. I was told the vehicle would be ready for collection on Friday. I arranged my schedule, travelled to collect it, and only then was informed that it was not ready. To make matters worse, I was then promised that the vehicle would be ready on Tuesday. Tuesday arrived, and once again there was no vehicle and no proactive communication. I called multiple times throughout the morning and was repeatedly told that someone would call me back. Nobody did. The issue is not simply the delay. Delays can happen. The issue is being given dates that are not honoured, having my time wasted, and being left chasing answers after already paying for the vehicle. At this point I have completely lost confidence in the information I am being given. Nobody can clearly explain what is happening with the car, why the promised collection dates have been missed, or when I will actually receive the vehicle I have already paid for. What should have been an exciting milestone and a positive car-buying experience has turned into stress, disappointment, and constant uncertainty. If you are considering buying a car from Cars24, be prepared for the possibility that delivery promises may not be honoured and that you may have to do the chasing yourself to get basic updates. I would not wish this experience on another customer.

I had an utterly frustrating experience with Cars24 that has left me regretting my decision to purchase from them. I urgently needed a car due to an interstate move and clearly communicated this to their team. They assured me they could prioritize delivery if I paid in full immediately. Trusting their word, I paid last Wednesday morning, expecting pickup by Friday or Saturday as promised. However, the delivery was repeatedly delayed, first to Monday, then to Wednesday, with no guarantee it would even happen by then. This forced me to scramble and rearrange my moving plans, causing immense stress and inconvenience. The delays were primarily due to their slow process for obtaining a Roadworthy Certificate (RWC), which they grossly underestimated. The lack of accountability and poor communication from the Cars24 team made me feel misled and undervalued as a customer. This was, without question, the worst car-buying experience of my life. I strongly caution others to reconsider dealing with Cars24 if you value reliability and trust. Rating: 1/5

I’ve just bought another car from CARS24 through their app (backed up with some excellent telephone support) after a tree fell on the first one I bought a couple of years ago. Searching for vehicles is simple; prices are competitive; the detail on each car is unparalleled; and there’s huge comfort in the 7-day trial period, further backed up with a warranty. Add the convenience of browsing online and having the car delivered to your door and the formula is a winner.