Ivy Pay - Therapist app

I’ve been using Ivy Pay now for almost 4 years and haven’t considered switching once! My EHR gives me the option to charge clients via a built in platform, but the fees are much higher and I see complaints all the time about delayed deposits from that platform. Charging clients via Ivy Pay takes an extra 10 seconds of “work” and gives me peace of mind that my clients information is secure, I’m HIPAA complaint, my deposits will be seen in my bank account within 1-2 business days and that I’m paying the lowest rate!! The few times I’ve had an issue with clients receiving text messages Customer Support has been so responsive/quick with getting back to me and is always helpful, giving step by step directions to pass along to clients to troubleshoot and offering additional support if needed (it never has been because it’s always been an error caused by the clients phone, not Ivy Pay). 10/10 recommend the platform for any therapists/MH professionals considering it!!

I am very much enjoying using Ivy Pay. For an individual/LLC private contractor therapist like myself, it is a perfect solution that enables me to accept payments from a variety of types of cards, including HSA accounts. And with no individual swipe fee and a better rate than most, I believe that the service is well worth the fee. My clients feel extra secure, not having me have to hold - or even ever seeing – their card numbers, and I appreciate not having responsibility of trying to keep track of her cards and keep them safe. After your client is prompted through a text to input their card information into the HIPAA-compliant, secure app, future transactions are a matter of a push of a button, whether or not your client has their card with them at that session. I also appreciate the position in place is me in to be able to enforce my no-show and cancellation policies, as I do not need their physical card to charge appropriate fees. Their customer service has been amazing, both in the expediency of response time as well as quickly resolving my issues and answering my questions. and on top of it, all, they make it easy to share the app with others, who you feel may benefit from it, along with a financial incentive for both you and the new customer/therapist. if only all aspects of private practice ran as smoothly as Ivy pay! Highly reccomend!

They are great if you don’t need anything. If you have ANY problems or questions, don’t expect to be able to reach anyone or get ANY response, let alone have an issue fixed. When you’re talking about people’s money, being able to make a living and confidential PHI, not being able to address and resolve issues is a HUGE problem! They will respond to this negative review (really, don’t bother, it’s performative), but NOT to ANY emails. You should be concerned when a business provides no customer service number to call and only has an internal online contact form on their website. They will NOT respond to this and never call you either when you select a tel call re: your request for help. This IS deliberate (and I know they ARE getting these correspondences). They do respond to negative reviews in a public forum, but NOT to customer inquiries and needs to resolve legitimate problems with their system! They are more concerned about their image and purposefully ignore customer needs (which would actually eliminate negative reviews). It doesn’t seem like good business or make any sense, to deliberately ignore problems that appear you can solve pretty easily. But to not even respond to the inquiry at all, is just bizarre. See the reviews here and at the BBB. This seems to be their brand.