iPlum: Business Phone Number

I had iPlum and went back to Google Voice for two reasons. First was due to group texts. I could start a group text but when someone replied I could not tell if it was to me or the group. Also, when I was included on a group text initiated by someone else, I couldn’t tell that the text was a group because it looked like it just came from the person who initiated the text. I would get individual replies from other people on the text which made me realize it was a group text. Also, there was no way for me to reply to everyone. I also had issues receiving the initial group text if it was sent with someone who had an iPhone. I own rental properties and this made it very challenging when I had to communicate with tenants at a property that had more than one tenant living at the property. I did contact Support and they said, I am sorry but we do not provide group messaging for SMS.” The second issue with the app is that caller ID was spotty. Sometimes it would just show up as an I plum call and sometimes it would show up as someone in my contacts. Other than those two problems, the app seemed to work and function for everything else I needed to do.

I have had problems with so many calling apps over last couple years. But this is definitely one of the best I have used. My Reasons: 1) Privacy of the call date & texts. DO NOT trust any calling app that will give you free stuff because someone has to feed their expensive engineers. This app makes it very clear that there is a monthly charge. It is a reasonable cost for unlimited calling. Almost like a coffee lata per month. Can't beat the price with so many features included. 2). The app call quality is good. When I don’t have good data connection, I can switch to carrier calling network which is cool feature and gives me best network all times. This is big feature & I am not sure why others are not doing it. I have to be on the road and sometimes data could be choppy. 3). Call recording actually works well. I have tried so many garbage apps which mention recording but it is nightmare to use. Here they provide simple interface right into the dial keypad. All incoming can be automatically recorded with no fuss needed. 4). Auto-attendant is free. Beautiful thing so useful for a business where you can play a greeting when someone calls you. Heck they even provide a web interface where you type text & it converts to good quality sound which you play for callers. Looks very professional for me. Again something simple but I am not sure why other 8- 10 apps I tested don’t have it. 5) There is a cool feature with Auto-Reply for missed calls. Very handy. When my customers call me off-business-hours, it sends a custom text with my message. It gives a feeling of professional response in modern age. 6) I bought the monthly plan because I wanted to test out the app. After 1st month I went online and converted into annual plan which is cheaper.

I just signed up about an hour ago for the $9.99 plan which I thought included unlimited calling AND texting. There website advertises “local phone number + unlimited US calling & texting” for $8.33. But the app said $9.99. Which sucked that their website is giving incorrect info. But I signed up anyway. I sent a text to a co-worker and got a reply but then when I tried to reply it said that needed to get Global credits. I couldn’t figure out what that meant, all I knew is that my text was not going through. So I emailed their help desk and their response was that everything was fine and that I only got unlimited calling. Which is not what was indicated on their app. I was even a bit annoyed when I read that the unlimited calling and texting wasn’t really unlimited. They put monthly limits on it 2000 texts & 3000 minutes. But aside from their help desk telling me that I didn’t have a texting plan, they offered me no temporary solution to my problem. Like what the hell “global credits” mean and how I get them. I replied back that I had signed up for unlimited calling & texting and asked if they could help change that for me. I received a reply stating their business hours and that they’d get back to me soon. So basically they are closed for tonight. So I give them 1 star since I just signed up and thE response I got from their support team was less than helpful. What a bad introduction to your product and quality of service iPlum!