T-Mobile FamilyMode

I have always been struggling with control. Control of my life and health, control of my kids lives and health. What I should or shouldn’t do, what’s best. I’ve recently gone through so many changes and transitions, and this app has allowed me to check myself. What am I really trying to control and why. I love my son and all I wanted to do was teach him about life and it’s a constant lesson everyday. This app originally brought me a sense of relief in the thought that it would solve all my problems with trust in my son, then when I found out that I can NOT control things, or remembered that I can not, I gave up trying to make sure it was on his phone, I gave up the trust I thought I had, I was a lost soul. I had to make the change in me. I had to be the example. I learned everything I know from watching others, listening to others, sponging off of others. My kids are the fruit of my tree. They need me to be a good example. Not just for them but for the world. In all things that I do, I need to do them with good intent, with love and kindness. I put my faith in God because I know he loves me. I know he watches and listens to me. I’ve seen miracles, and I know that a change is here, and I have a purpose and my kids have a purpose, and we will live it everyday with love and patience in our hearts. I want that for the world, so we do not have to rely on apps like this AMAZING app 🧡🧡. Thank you for helping me in a time where I was lost. -Andie

I have spent multiple days on with Apple to the point we have wiped and restored to factory setting a iPhone 3 times trying to fix the issues. With Apple we figured it out to be this program is not up to date with iOS 15. Phone works perfect till you put this software on and it messes with a lot of settings and applications. One major one being iMessage can not stay activated so you won’t get iMessages , your messages go through as text only , you can only receive text messages and if messages you are receiving go through as iMessage they will not come through and gone forever . I have spoken to tech support ( I am a business owner / plan ) so I am supposed to have top notch tech support. Well that is a lie , they tried to blame Apple said they are up to date software no update to this app in 7 months so there is a lie , proved to tmobile it was this app and still they blame Apple. SaidEngineering will look at it and I would have a return call by Tuesday Thursdays come and gone I placed multiple calls since and I keep getting the runaround. This is unacceptable , I am paying for a service I can’t use , my phone will not work correctly , and they are doing nothing to fix this ongoing issue.

All the problems I listed below have been resolved from the time of its first release: If they spent more time and development on its function rather than its packaging they’d be on to something here. When I first bought both the plan and the home base a couple of weeks ago I almost returned it the next day because the management app was deleted from the App Store for unanswered reasons. I was told to use the management web portal, which I could not find or access on my t-mobile. A week or more later, while lugging the base around with the intention to return it, I searched for answers on whether this product would be supported or not going forward and found the app was back so I downloaded it and gave it and the base a try. As of now I still cannot login directly with the app. I continue to get the message “The App is experiencing difficulties. Login using T-Mobile’s App optimized web page.” It loads it in the app and I can login. More frustrating is that my login is not preserved and I’m forced to manually login twice every time and login even when I switch away from the app and back to it. I can go on because there’s more issues but I’m out of time for now...