CHAMPVA

This app is just as useless as calling their 800 number. You can do absolutely nothing on this app. When you call them on the phone it’s an hour and a half or more wait. There’s not that many 100% disabled veterans that you should have to wait over an hour and a half or more to speak to a representative update your healthcare. In order to utilize it shouldn’t be you have to have the correct healthcare so when it switches the only way to do it is to fill out a form which is ridiculous or you have to call them. This app does not have the option for you to update anything which it should. Don’t waste your time and don’t waste your memory on your phone on this piece of junk fake after the government pretended to want to help veterans with..

I have been working on champ VA services for over a year and have never been able to get through on the phone without waiting seven or eight hours for a return call. My problems with my account requires that I speak with someone and I find that almost debilitating when we can’t get through to anyone or go online to see what is going on with my account. If we can’t have access to a service representative in a reasonable time, can we at least have access to our account so we can correct errors that are on the system. My hands are tied. I have a claim that hasn’t been paid from last December after various attempts billing. I find that somebody had in the system that I had another insurance that I did not have. I can’t fix it and I can’t get a hold of anybody to fix it. My complaint. Please advise, better yet, give us access.

We need an app where we can view status of claims like other health insurance companies. We used to have this but no longer. Why are we so behind the times?