Kajabi Communities

I run my business on this platform unfortunately. And for context I have been using Kajabi communities for OVER 1 YEAR so I have a lot of experience with it!!! I have paid Kajabi THOUSANDS OF DOLLARS PER YEAR to host my platform and it is an absolute JOKE!! The “Kajabi communities” app is SO buggy that I have literally lost revenue and subscribers over the fact that they HATE this app and the Kajabi developers never bother to update or improve it so I get to sit there, and watch my business get damaged helplessly because it’s completely beyond my own control. I personally resort to using the desktop version 90% of the time to get something workable going, but I mean it’s 2025, and this is clearly not well built and I feel trapped because transitioning to another platform when I’ve already built a large paid community will absolutely result in more loss and hassle. The worst part is I paid to join their “branded app” as well, which is the thing where they will launch your own branded app on the App Store, and that was so pathetic that it made the Kajabi Communities app look like an A+ platform! These products are completely embarrassing and I’m so upset that my customers are constantly frustrated with this “Kajabi communities” app that they cancel their subscription with my own business! Kajabi needs to address this lack of attention to detail for their products because this is completely unacceptable.

Unfortunately it appears that the community app and desktop version aren’t well connected. So for example the gamification points don’t work the same in both places - mine are set to give people 150 points when they earn a badge, but the students don’t get those points if they earn their badge while using the app. Also the notifications are sketchy, and writing posts on my iPhone, if they have enough text to go to the bottom of the screen it’s often quite a chore to continue typing because the screen won’t allow me to scroll down and see what I’m typing or hit send without doing a lot of work scrolling back up and down until it eventually lets me see the new text. All that said, it’s still better than nothing with its minor and moderate annoyances, and allows my students to access the community on their phones, which obviously is critical to running a community. It also seems to work well for the live events and decently for the challenges, some video upload delays that make students think their uploads aren’t going through when actually most of the time it’s just back-end processing but not telling you that, notwithstanding…

I love this app! I love than anywhere in the world I go I can meet up with a lady from Girls Gone Global. I feel like I automatically have friends all over the world. I do have an idea about the group chat to make it easier to connect with people. Maybe there could be separate chats for separate regions (Europe, South East Asia, Central America, etc...) so we aren’t having the entire world in one group chat, which can feel very overwhelming. Have it so you can enter any chat. Say you’re from Canada but are visiting Indonesia, you can hop on the Indonesia chat to talk with people directly in your area. I’m also having a problem where the red notification symbol over the app on my iPhone doesn’t go away automatically after I’ve checked the notification. I have the close and renter the app a few times to get it to go away. Thank you so much for creating this app!!! I love it!