The Buffalo Spot

I have points and rewards that I have earned on here, but there’s no way to use them or apply to my order. When I click redeem, I got an email and my points disappeared. Every time I try to click a link to get more information, I get an error message saying “page not found.” I think I found an FAQ on it, but I have to do it in the store? After I’ve already paid on the app? What’s the point of having it on an app, when I can only use it when I order in the store. Makes no sense. The rewards portion of this app definitely needs a lot of work. Food is fantastic though! App gets 1 star but food gets 5!

Always worth the wait, when ordered in the restaurant. I recommend ordering ahead of time of the app. My 6 year old loves the mild buffalo fries when we treat ourselves to Buffalo Spot every now and then. Staff is always friendly and helpful at the Long Beach 7th Street location. I love that they have locations at mall food courts as well.

The app needs lots of love... Issue 1: When you “Order Now” you’re redirected away from the app to the Buffalo Spot site in a browser. Issue 2: The app does not store your location. Once in the aforementioned browser, you have to scroll to find your favorite store from a large list of all Buffalo Spot locations. Issue 3: After selecting your location, you’re redirected AGAIN to a 3rd party site in your browser (Cake). The Cake site never loads properly on a mobile browser, so basically you can’t order through the app at all - you can either order though your PC or phone it in. Issue 4: A loyalty/rewards program exists, but you cannot earn points unless you “check in” while paying at the register. So if order through your PC in advance (since the app doesn’t work), you cannot earn points. The only workaround is to phone it in in advance, pay on arrival, and hopefully you remember to use the “check in” function on the app. Look, I love the food at my local Buffalo Spot. I order multiple times a week since work-from-home has been made mandatory. There’s no shame in copying notes from pizza joint apps. Domino’s, Papa Johns, etc. ALL keep the user in the app (no browser redirects), they memorize your favorite store location, ordering is very simple, and their loyalty programs work in tandem with their apps. Please update and get it right, guys. Thx