My Health Net CA

This feels like it’s fake and or something hacked! It even uses a different portal inside to go to a website. So why would i need a stupid app and not just use the website or browser? Is this why insurance costs are higher? Also jumping back and forth between codes and passwords makes me also think it’s hacked or something trying to collect data and put it on all servers everywhere. I’m reporting this to the provider, because it useless and it doesn’t allow me To change anything the provider is not correct so it seems fishy like to made it up. So something is wrong wrong wrong and needs to be reported . The website is broken and it says it will relink to another site so what good is this ? Another excuse for California wasting money, a preschooler designed the app and links are al broken. So how does that help with insurance needs? Just use the paper card you got in the mail. And call because that is what you end up doing within the app. For some reason it wants to match me to a Medicaid patient or account. And I am a LAUSD, so this again is a California state tax payer function that is broken and bloated and wastes too much money! Shame on you California! And shame on Apple for allowing this app to continue with broken links to the app support and or the app maker. What a joke!!!!

Seriously, two years ago someone said this app is a joke and doesn’t open on anything.... and still 24 months later it isn’t resolved. That says how much they really care about customer service. Complete joke and to call them about it is even worse - dropped calls, I donate hold times... when I signed up they were extremely accommodating and helpful, now that I am locked in and paying money monthly (way over charging too for the crap silver “obummer marketplace plan”) they could care less about providing service. Plan for this app to sort of function correctly about 2% of the time and after that 98% it’s a blank white screen with their logo and then nothing more..... DON’T BOTHER DOWNLOADING IT. Log in online instead and pray that works..... And Health Net, how about you get some tech department on fixing this app to actually do what it was intended to do - for all the money you are taking in from your customers......

HealthNet Health care in California is an outright joke and this app is the epitome of one of THE worst jokes a service company can play on its customer. I’m in complete agreement with the previous reviewer in that not only have they not migrated their customers login info from the 2017 system into their “new systems”, the new app doesn’t even open on any of our familie’s devices. We’ve gone so far as to uninstall and reinstall the new app three times since the new year in hopes there would be improvement updates and it still just does not work. The web portal is just as backward. The new group ID’s HN issued to our family for 2018 have caused nothing but confusion to not only our physicians, dentists and pharmacists, HN’s customer service ( and I use that term loosely) people are acting like keystone cops to try to navigate this quagmire. It is nothing short of chaos when contacting them for answers. Without exaggeration I can get as many different answers as calls put in to the system for the same exact question. I would like to see the top tier executives brought to DC to answer for their incompetence. They have to be aware of the problem, don’t they? If you have been experiencing the same difficulties please, please write a review. Let them know how you feel about the service. Thanks