Wheels Mobile Assistant

I have to use this app as part of my employer’s rollout of the IRS FAVR program. If I had a choice to find and use another app, I would definitely do that. At this point, I’ve been using the app for almost a full year and although they have released occasional updates, none of the updates seem to be targeted toward improving the experience of the end user and that’s because the end user is not their customer; the employer is their customer. Like other reviewers have already pointed out, don’t bother with GPS tracking; you’ll spend more time fixing the entries than if you just manually log your miles. If developers are actually reading these and want feedback, please make the app faster. You could start by removing the login requirements for the app; if somebody manages to snatch my unlocked iPhone out of my hands, logging a trip in the Wheels app is not something I’m worried about the thief doing.

Unpredictable and unreliable. The company that I work for requires GPS logging for mileage tracking and this app isn’t reliable. Therefore, my reimbursement is affected. The lack of reliability of this app costs me money, time and aggravation!!!! Wheels should either fix the app or stop providing the service. I’ve used it for four years now and have had the same results and get the same response from Wheels, “our developers are working on it.” What have they been doing for the past four years? The recent updates have done nothing to make the app easier to use, they just update the graphics of the logo. There are prompts on when I log in to ‘update authorization.’ When I click on it to update, I get “Unexpected Error…”. These types of errors are very common with the app. Again, Wheels provides no real answers. Do something about this, Wheels! Like I mentioned above, if you can’t provide the software for the service, don’t offer the service! I’m sure the company that I work for is paying good money for the service built around this barely usable app.

Works well enough, and I’ve read plenty of reviews to know that I shouldn’t rely on the GPS logging feature, so I manually enter my mileage. Unfortunately, and without fail, every time I enter my mileage at the end of the day and reopen the app next day, it magically moves the mileage I previously entered to the day prior. For example, I drive 45 miles on Tuesday and put that into the trip log. When I open the app on Wednesday that trip is now magically on Monday. Simply clicking the trip and editing the date doesn’t stick, but if I delete it and re-enter it does. Seems to be related to entering mileage on the current day only, as entering mileage for past dates doesn’t have issues. I’ve given up on trying to fix it, and just assume since the miles are accurate my company should be ok with it.