Holman Insights

The maintenance/vendor section needs to be fixed and updated. For example, when my vehicle needs to have a tire rotation, it says that I can go to Jiffy Lube. As we all know, Jiffy Lube does not change or rotate tires. It would be great to actually find out what miscellaneous services we are allowed via the app. For example, detailing service. I am allowed one detailing per calendar year. But you don’t know that until you call a customer service agent. After that, they give you a whole list of invalid vendor list. Once you find it actual vendor, that’s approved, the budget doesn’t cover the service. Such a mess. needs to be updated: - Approved vendor list - updated pricing - refining vendor services list that are appropriate with each maintenance milestone (ie: 30k, 40k, etc). - include vendors that are prepared to find problems anywhere on the vehicle rather than a quick lube facility. I don’t want to be stuck on the side of the road in the middle of nowhere because something was overlooked by a quick lube facility.

I was having an issue entering mileage data. When I went through chat my issue was not resolved, it required a more in depth call. When I explained my concerns the Rep knew exactly what to do and quickly resolved the issue and apologized for the confusion on their end.

Spent over 7 hrs waiting to get a tow truck because ari wanted to get a service company out to look at my faulty brake lights. First company they called didn’t show after 3 hrs. The next took 2 hrs to come out and couldn’t fix it and finally they called the tow company I had originally asked them to. After telling them I needed a ride home the company they actually called didn’t even give me a ride to my house like it was supposed to. I ended up having to call an Uber to get me home. Idk why my company stays with these fools. Next time I’m just going to risk getting rear ended and fired from my job cause it would be less of a hassle than having to deal with this poor fleet management company.