AmericanLakeMobileCU

Cannot access the checking account to see balance, I have called American Lake to make them aware of this and they are confused as to why this is. I don’t even get messages or calls when a fraud happens. Would’ve been nice to see the checking account to know my total balances.

I love this Mobile App!!! It makes things so much easier for me! Thank you!

I am disappointed in the staff at the Lakewood branch and offended when they wouldn’t help me at 5:01pm make a deposit or figure out how to use the night drop box. The 2 ladies working that evening treated me like I was a transit trying to cash fake money or something, that is when they would even acknowledge I was there. Knowing this credit union has earlier hours than most and I was in the drive through at 5pm (in which I was ignored & that’s why I had to knock on the door) I feel they could have helped by taking my deposit or assisted and showed me how. No one should ever feel disrespected or belittled & I felt both these emotions plus anger, amongst others. Sad because up until about 6 months ago I loved banking here 🥲