The Patio

I love the patio so much! The location on Harlem in Bridgeview and Lombard are the best!! Food is always delicious!! They are so nice and professional! I wish the patio would come to the NW suburbs it would be so much busier than Portillo’s. But, I make the drive cause the food is so worth it!

I love the Patio but this app is ridiculous. You don’t get anything for being a returning/ loyal customer. No point or reward system of any kind. Really don’t see the point of the app at all. Very disappointing.

I went online to order a simple one sandwich order at 530 pm and had to keep changing my pickup time until it accepted 6 pm… so no big deal and I finalized the order. I was at the drive up window exactly at 6 pm and was told “they’re working on your order and it will be right out, please pull forward”. I sat waiting and watched a car that came in right in front of me get their 3 bag order at 610 pm. Then I continued to wait and watched car after car get their orders and finally at 620 pm my one sandwich order finally was delivered… I normally don’t submit reviews but to have to wait an extra 20 minutes past the 6 pm time is ridiculous and I have to believe my order was lost and not processed until I arrived at the drive up window. No explanation, no apologies, nothing. This process/problem needs to be reviewed and corrected for all future online orders.