App Profile: SRP FCU Mobile

SROA’s

Rating: 5/5

The big banking giants have squandered their trusts and most financial advisors (that I’ve read) recommend credit unions. The service, advice, problem solving is great. Once a problem with erroneous late charge and SRcfcu put thru a 3-way call and their spokeswoman was to the point determined that my payment had been purposefully delayed to create an expensive overcharge fee. Never happened again and they dropped the fee. My credit union doesn’t play! From tellers to svc reps to loan officers, the warm and friendly staff will get you where you need to go. !!

Miku-Marmalade

Rating: 4/5

A feature that would be nice if this could be implemented somehow. The message that pops up when one is locked out of one’s account. If you’re locked out of your account because you just need to update your password, please have that message appear instead of “Contact us”. On the web browser it tells you to reset your password, which is preferable. The app made it appear that the issue was more severe and pressing than reality. This just happened to me and since SRP is closed when I figured this out, I couldn’t contact them. Thankfully (or unfortunately) I’m pretty stubborn and tried to log in through my browser. Immediately I was prompted to update my password and log in again. If that can’t be done in app for whatever security reasons, send an automated email to the email on file to prompt the user to update the password. Also please bring quick balance back to the widgets and Apple Watch. I’m no developer and don’t know how these work. But it’s be a nice change. Otherwise, everything else works fine. I like that I can rename my accounts and toggle ones on and off from view.

igotbedbugs

Rating: 5/5

You guys took a perfectly good online app and ruined it. Wish we had a choice whether we could use the old one or the new one because that instantly switch back to the old one. Nothing about it I like I’ve had more problems than I ever had since I used started using this app. My dad always had a saying if it ain’t broke son, don’t fix it. Maybe these are some words you should live by.