App Profile: SRP FCU Mobile

SROA’s

Rating: 5/5

The big banking giants have squandered their trusts and most financial advisors (that I’ve read) recommend credit unions. The service, advice, problem solving is great. Once a problem with erroneous late charge and SRcfcu put thru a 3-way call and their spokeswoman was to the point determined that my payment had been purposefully delayed to create an expensive overcharge fee. Never happened again and they dropped the fee. My credit union doesn’t play! From tellers to svc reps to loan officers, the warm and friendly staff will get you where you need to go. !!

Miku-Marmalade

Rating: 4/5

A feature that would be nice if this could be implemented somehow. The message that pops up when one is locked out of one’s account. If you’re locked out of your account because you just need to update your password, please have that message appear instead of “Contact us”. On the web browser it tells you to reset your password, which is preferable. The app made it appear that the issue was more severe and pressing than reality. This just happened to me and since SRP is closed when I figured this out, I couldn’t contact them. Thankfully (or unfortunately) I’m pretty stubborn and tried to log in through my browser. Immediately I was prompted to update my password and log in again. If that can’t be done in app for whatever security reasons, send an automated email to the email on file to prompt the user to update the password. Also please bring quick balance back to the widgets and Apple Watch. I’m no developer and don’t know how these work. But it’s be a nice change. Otherwise, everything else works fine. I like that I can rename my accounts and toggle ones on and off from view.

Badnadds

Rating: 1/5

I’ve been with SRP for quite some time now and because of this app I’ve been looking to bank with a different institution. There have been multiple occasions where the app is down and I can’t transfer my own money in order to pay for my groceries. This will happen during normal business hours. Nothing says “Valued Customer” like me not being able to access my own cash! The app is also way slower than their previous version as well as being far more inaccurate. The person responsible for this should be reconsidered for a position cleaning toilets for the crap that they’re responsible for putting out to their customers! Thanks SRP for being the financial institution I can no longer count on!